FAQ

Diplomas and diploma supplements are never reissued. You can bring the original to the University Center Service Desk and we copy and certify it. Or you can order a transcript by coming in person, sending an email or by telephoning the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16), telephone no. +354 525 5800.

The transcript, which costs ISK 350, can be collected the next day, upon presentation of personal identification documents. The transcript can only be posted to the student‘s registered permanent residence. No documents are sent via email.

The transcript can only be collected by a third party upon presentation of written authorisation, stating the name and ID-number of both the student and the holder of the written authority. The transcript will then be handed over to the holder, upon presentation of personal identification documents. Written authority can be emailed, well in advance, to haskolatorg@hi.is.

Where do I get a certified transcript of my academic career?

You come to the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16), where the transcript will be handed over upon presentation of personal identification documents. The transcript costs ISK 350. The transcript can only be posted to the student's registered permanent residence. No documents are sent via email.

The transcript can only be collected by a third party upon presentation of written authority stating the name and ID-number of both the student and the holder of the written authority. The transcript will then be handed over to the holder, upon presentation of personal identification documents. Written authority can be emailed, well in advance, to haskolatorg@hi.is.

How do I register for courses held by the Student Counselling and Career Center?

You register and pay for the course at the University Center Service Desk, telephone no. +354 525 5800. Opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16).

Who can assist me in my choice of study?

The Student Counselling and Career Center is open to all. The Student Counselling and Career Center offers open consultation hours during which the office on the 3rd floor of the University Center can be visited without prior appointment.

The opening hours are Mon-Thurs 13-16 and Fri 10-12. Students at the University of Iceland can also book an appointment with a counsellor by telephone on +354 525 4315 or at the University Center Service Desk, telephone no. +354 525 5800.

How do I make an appointment with a counsellor at the Student Counselling and Career Center?

Anyone can come to open consultation hours at the Student Counselling and Career Center, which are Mon-Thurs 13-16, and Fri 10-12.

Students at the University of Iceland can also book an appointment with a counsellor by telephone on +354 525 4315.

Where do I get confirmation of admission?

You come to the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16), where the confirmation will be issued, upon presentation of personal identification documents. The confirmation costs ISK 350.

The confirmation can only be posted to the students registered permanent residence. No documents are sent via email.

The confirmation  can only be collected by a third party upon presentation of written authority stating the name and ID-number of both the student and the holder of the written authority. The confirmation will then be handed over to the holder, upon presentation of personal identification documents. Written authority can be emailed, well in advance, to haskolatorg@hi.is.

Where do I get a Student ID Card?

Applications for Student ID Cards are made online in Ugla Intranet. The Student ID Cards are issued in two different types of which you select one.  One is an identity and a discount card but the other is an enhanced card that also allows additional access to some of the University buildings outside their usual opening hours.  The enhanced card costs ISK 1,500 of wich ISK 1,000 are refunded upon return of the card.  The identity card is free of charge.

Please note that the Student ID Cards are not issued yearly but renewed with a sticker at the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16).

How do I get access to buildings on the University campus after hours?

The enhanced Student ID Card gives added access to some University buildings outside there usual opening hours.  Applications for Student ID Cards are made online in Ugla Intranet.

Where do I apply for a preschool place for my child?

Icelandic Student Services operates three preschools. See further information at Félagsstofnun Stúdenta. 

Where do I apply for student housing?

Student Housing offers students at the University of Iceland various sizes of rental accommodation at a fair price. All further information can be found at Félagsstofnun Stúdenta.

How do I register for courses at the University of Iceland?

Students are individually responsible for their studies and students at the University of Iceland register for courses through Ugla Intranet. Annual registration for the next academic year is in March each year in Ugla. In the beginning of each semester a review of registration is possible. For further information about review dates see the academic calendar.

How do I drop courses at the Univerisity of Iceland?

Students are individually responsible for their studies and students at the University of Iceland deregister from courses through Ugla Intranet (My Owl --> My Courses --> Drop).  The deadline for dropping autumn semester courses is 1^st October.  For the spring semester the deadline is 1^st February.

Do I need to register for examinations?

A registration for a course is the same as a registration for an examination. The only examinations that require separate registration are makeup examinations due to illness.

How do I deregister from an examination?

A deregistration from a course is a deregistration from an examination. You deregister from an examination in Ugla Intranet (My Owl --> My Courses --> Drop).  The deadline for dropping autumn semester examination is 1^st October.  For the spring semester the deadline is 1^st February. 

What if I am ill at the time of the examination?

In order to avoid failing the course, a medical certificate must be handed in to the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16, within three days of the final examination. The day of the exam is not included and if the third day is a weekend you hand in the medical certificate the next workday:

Before you hand in the medical certificate you have to write the course name and numer on the certificate.

If you want to take a makeup exam you register in Ugla Intranet 1-2 days after handing in the medical certificate.
If the exam is a mid-term exam a medical certificate shall be submitted to the faculty office or to the teacher in question. 

What if I fail in an exam?

If you fail an examination you may resit the examination when a general examination is next held in the course and no late than within a year. In addition, faculties may, in consultation with the Director of Examinations, arrange special resit examinations in individual courses. Such special resit examinations are intended solely for students who previously have sat an examination in the respective course.
Students pay a fee of ISK 6,000 for each resit exam they register for.

Where do I get a bus pass?

Applications for Student bus passes are made online at www.straeto.is.  Students must be domiciled in the capital area to be applicable for student bus passes. Students with temporary residence in Iceland i.e. are domiciled in another country can not apply for the sudent bus passes.

Where do I get various certificates, such as for rental subsidies, union refund, maternity leave, the Icelandic Student Loan Fund, preschools, unemployment benefits, etc.?

You come to the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16), where you will receive the certificate upon presentation of personal identification documents. The certificate costs ISK 350. The certificate can only be posted to the student's registered permanent residence. No documents are sent via email.

The certificate can only be collected by a third party upon presentation of written authority stating the name and ID-number of both the student and the holder of the written authority. The certificate will then be handed over to the holder, upon presentation of personal identification documents. Written authority can be emailed, well in advance, to haskolatorg@hi.is.

Can I get a description of the courses I have completed?

Yes, the University Center Service Desk can provide you with a description of the courses you have completed. You come to the University Center Service Desk, opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16) where you can receive the description, upon presentation of personal identification documents.

The price of the description ranges from ISK 350 to ISK 1,750 depending on the number of courses. The description can only be posted to the student's registered permanent address. No documents are sent via email.

The description can only be collected by a third party upon presentation of written authority stating the name and ID-number of both the student and the holder of the authority. The description will then be handed over to the holder, upon presentation of personal identification documents. Written authority can be emailed, well in advance, to haskolatorg@hi.is.

What do I do if I want to take a leave of absence for one year?

Students that wish to take a leave of absence must seek the permission of their respective faculties. When the permission has been granted, they must bring the faculty's confirmation of this to the University Center Service Desk and pay an ISK 7,500 permission fee.

I lost my Ugla Intranet password - what can I do?

You can come to the University Center Service Desk, opening hours opening hours Mon-Thurs 8:30-18, Fri 8:30-16 (summer hours Mon-Thurs 8:30-16:30, Fri 8:30-16) and receive a new password upon presentation of personal identification documents. A new password can also be issued at the Computer Services Service Desk, opening hours 8:00-16:00. Please note that passwords will not be sent via email.

Am I able to become an exchange student?

The University of Iceland Office of International Education accepts applications from University of Iceland students that wish to go abroad as exchange students, and liaises with the partner university. See www.ask.hi.is for further information.

I have difficulties connecting to the wireless network

The University of Iceland Computer Services' User Service can provide assistance in establishing network connections. You can approach the Computer Services Service Desk at the University Center (opening hours 8:00-16:00), or call on telephone no. +354 525 4222.

Lost and found

Check for lost items at Service Desks in buildings or at the janitors.